FREQUENTLY ASKED QUESTIONS
IN THE EVENT OF A POWER OUTAGE, WILL BTC CLOCKS LOSE TIME AND/OR FUNCTIONS SETTINGS?
All BTC include an internal battery/ memory chip that will retain all clock settings including time itself. Please note that the internal battery will NOT activate the clock display. The clock must be plugged in to display time and all associated functions.
WHAT ACCESSORIES ARE INCLUDED WITH THE CLOCKS?
All clocks include a power supply. All clocks are delivered with a remote control except models #109, #109-B and #109-W which are set by buttons located on the back of the clock itself.
ARE THE CLOCKS BATTERY OPERATED?
All clocks are plug-ins and are not battery operated. A small battery type 2032 is included in the clock for the sole purpose of maintaining clock settings and time setting in the background should a loss of power occur. This internal battery will not activate the display. Please not that clocks can be operated using an external battery. External batteries can power clocks from 5hrs to 9hrs depending on the clock numeral sizes.
I NEED A DIGITAL CLOCK BUT CANNOT FIND EXACTLY WHAT I NEED ON THE WEBSITE
If you need to customize a clock you can contact our customer support team via our Clock-iD Custom Clocks form: https://bigtimeclocks.myshopify.com/admin/themes/80977395758/editor#/pages/custom-led-clocks
ARE YOUR CLOCKS SOLD ON AMAZON?
WHAT IS YOUR LEAD TIME FOR CUSTOM CLOCKS?
Typically 4-5 weeks
DO YOU SELL SYNCHRONIZED CLCOKS?
Yes, Ethernet, WiFi and radio clocks are available through clock-iD
HOW DO I KNOW WHICH NUMERAL SIZE TO SELECT?
Please look at our shop page where you can filter by viewing distance. Also each clock features a viewing range on product page
I WOULD LIKE TO BUY MULTIPLE CLOCKS. CAN I GET A PRICE BREAK?
Each product page features volume discounts and/or product mix bundle discounts. If your volume exceeds 5 units, please contact us at (702) 726 9030.
DO YOU CLOCKS FEATURE MILITARY TIME?
All clocks feature as standard, 12h time as well as military time.
WHAT COLORS ARE AVAILABLE?BigTimeClocks® offer green, white and blue as custom options. Please contact our Clock-iD Customs Clocks Solutions team for a quote. https://bigtimeclocks.biz/pages/custom-led-clocks
DO YOU SELL SPARE PARTS?
Remote controls and power supplies are available for purchase online. (Include link to the product page). The SKU# for the remote can be found on the clock product page.
WHAT IS THE OPERATING RANGE FOR THE REMOTE CONTROLS?
All remote controls are infrared based therefore operating at a maximum range of 45ft.
HOW ARE THE CLOCKS POWERED?
All BTC are supplied with a power adapter compatible with 110V and 220V except our waterproof clocks which plug directly into 110V / 220V with a waterproof cable (model 280 link)
WHAT ACCESSORIES ARE INCLUDED WITH THE CLOCK?
All clocks are delivered with both one power supply and one remote control (except models 109R, 109W & 109B which are not operated via remote control and are only delivered with one power supply).
DO YOU SUPPLY DOUBLE SIDED CLOCKS?
Yes, double sided clocks are supplied on demand. Please contact Clock-iD, our Custom Clocks Solutions team for more information:
THE CLOCK DISPLAY FLICKERS OR DOES NOT POWER UP
If the clock flickers or acts erratically => power adapter. Power adapaters can suffer from power surges . BTC HOLD most power adapters in stock and can sell these components as spare parts. BTC customer support team are available to support 9-6pm Eastern time.
I HAVE LOST MY USER MANUAL, CAN I FIND THIS DOCUMENT ONLINE?
Yes, you can find your instructions on the relevant product page. For quick access, look for the search icon in the site header and enter the desired model number.
I HAVE BROKEN OR LOST MY REMOTE CONTROL, CAN I OPERATE MY CLOCK WITHOUT THE REMOTE?
All BTC clocks supplied with a remote will require a remote. We hold spare parts for remotes. Remotes are available online.
MY PACKAGE HAS BEEN LOST OR DAMAGED IN SHIPPING. WHAT SHOULD I DO?
Please contact customer service for next steps. Please prepare a photo of the damaged part and send via email including Order# to email@example.com.
HOW FAST DO YOU SHIP?
All orders prior to 10:00an pacific ship same day. We offer multiple service levels ranging from ground to next day air
DO YOU SHIP OVERSEAS?
Yes, we ship worldwide. Please contact custom service via email: firstname.lastname@example.org
ARE BTC CLOCKS EASY TO INSTALL?
Yes, plug and play
IS HARDWARE SUPPLIED?
All clocks hang like picture frames from screw heads. Hardware is not supplied
HOW ARE DOUBLE SIDED CLOCKS MOUNTED?
Specify either wall or ceiling mount. If ceiling mount, include the distance from the ceiling.
WHAT IS YOUR WARRANTY POLICY?
1 year from date of purchase. Please refer to our sales terms and conditions.